ITIL v2 to v3 Foundation Bridge(자격시험별도)

기술분야 IT Skills
교육일정 교육 기간 3 일
교육 금액 850,000원 쿠폰등록시 9매
접수파일
이벤트&프로모션
과정 설명
Learn about process improvements, benefits, and challenges of ITIL v3, and take the ITIL v3 Foundation Bridge exam.
수강 대상
ITIL v1 or v2 Foundation Certificate
과정 소개
•The ITIL Version 3 Lifecycle: Background for the changes to ITIL Version 3, the new ITIL qualifications scheme, purpose of the lifecycle, roles and responsibilities

•Service Operation: Event, Request Fulfillment, Problem, and Access Management, and the Technical, Applications and IT Operations Management functions

•Continual Service Improvement: Review, Audit, and Metrics through Continual Service Improvement; New/changed concepts and new definitions and terms

•Service Strategy: Service Economics, Service Portfolio Management, and Demand Management

•Service Design: Service Catalog Management, Service Level Management, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management

•Service Transition: Release Management, Change Management, Service Asset and Configuration Management, Knowledge Management
다음과정
Any of our ITIL Service Lifecycle courses
Any of our ITIL in Action courses
교육 장소
온라인 강의